Privacy Policy
Last updated: February 2026
1. Introduction
At Flowbyte (PropertyFlow), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use PropertyFlow's lead automation services.
2. Information We Collect
- Business contact information (name, email, phone, company name)
- Lead data processed through the PropertyFlow system
- Usage data and analytics (how you interact with our platform)
- Payment information (processed securely through third-party providers)
- Technical data (IP address, browser type, device information)
3. How We Use Your Information
- To provide and maintain PropertyFlow automation services
- To process foreign buyer inquiries on behalf of your agency
- To verify zone compliance and prevent regulatory violations
- To communicate with you about your account and service updates
- To improve our services and develop new features
- To comply with legal obligations under Saudi Arabian data protection laws
4. Data Sharing
- We do NOT sell your personal information or client lead data
- Data may be shared with service providers (cloud hosting, analytics tools)
- Shared only as required by Saudi Arabian law or REGA regulations
- With your explicit consent for integrations (Google Sheets, WhatsApp, CRM)
5. Data Security
- Industry-standard encryption for data transmission and storage
- Secure access controls and authentication
- Regular security audits and monitoring
- Compliance with Saudi Arabian data protection standards
- Zone compliance data stored with complete audit trail for REGA inspections
6. Your Rights
- Access your personal data and lead information at any time
- Request correction or deletion of your data
- Opt-out of marketing communications
- Export your data in machine-readable format
- Withdraw consent for data processing (may affect service availability)
7. Data Retention
- Active account data: Retained for duration of service agreement
- Compliance audit logs: Retained for 5 years per Saudi regulations
- Deleted account data: Removed within 30 days of account closure
- Backup data: May persist for up to 90 days
8. Cookies and Tracking
- Essential cookies for platform functionality
- Analytics cookies (Google Analytics) to improve user experience
- Optional marketing cookies (can be disabled in settings)
- Cookie preferences can be managed in your account settings
9. Third-Party Services
PropertyFlow integrates with:
- Google Workspace (for lead tracking and storage)
- WhatsApp Business API (for automated responses)
- Saudi banking APIs (for finance pre-qualification)
- Payment processors (for subscription billing)
Each service has its own privacy policy. We recommend reviewing their terms.
10. International Data Transfers
- Primary data storage: Saudi Arabia and GCC region
- Cloud infrastructure: AWS Middle East (Bahrain) region
- Compliance with Saudi Arabian data sovereignty requirements
- EU/US data transfers only with appropriate safeguards
11. Children's Privacy
PropertyFlow is a B2B service for real estate professionals only. We do not knowingly collect data from individuals under 18 years of age.
12. Changes to This Policy
- We may update this privacy policy as regulations evolve
- Material changes will be communicated via email 30 days in advance
- Continued use of PropertyFlow after changes constitutes acceptance
13. Contact Us
For privacy inquiries or data requests:
- Email: privacy@flowbyte.com
- Phone: +212 635-065758
- Address: Flowbyte, Casablanca, Morocco
- Response time: Within 48 hours for privacy requests